Terms & Conditions

1. Introduction

Welcome to Soulful. These Terms & Conditions (“Terms”) govern your use of our website, [Insert Website URL], and the purchase of products from us. By accessing our website or making a purchase, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks.

3. Products and Pricing

• Accuracy: We make every effort to display as accurately as possible the colors, images, and descriptions of our products. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.

• Modifications: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue a product without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of a product.

4. Payment Terms & Security

• Third-Party Processing: All online transactions, including credit card and FPX payments, are processed securely through our designated third-party payment gateway, Billplz.

• Data Security: Soulful does not collect, capture, or store your credit card numbers, banking credentials, or sensitive financial data. Upon checkout, you will be directed to Billplz’s secure, PCI DSS Level 1 certified platform to complete your transaction.

• Agreement to Third-Party Terms: By completing a purchase, you agree to abide by Billplz’s own terms of service and privacy policies regarding the handling of your financial data.

• Order Processing: Full payment must be successfully processed and verified by Billplz before your order is confirmed and dispatched.

5. Shipping and Delivery (J&T Express)

We partner with J&T Express for the fulfillment and delivery of your orders.

• Dispatch Times: Orders are typically processed and handed over to J&T Express within [Insert Number] business days.

• Tracking: Once your order is dispatched, you will receive a shipping confirmation email containing your J&T Express tracking number.

• Liability: Risk of loss and title for items purchased pass to you upon our delivery of the items to J&T Express. We are not liable for delays, damages, or lost packages caused by the courier, but we will assist you in filing a claim with J&T Express should any issues arise.

6. Returns and Refunds

Please refer to our separate Return & Refund Policy. In general, to be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. [Note: You can expand this based on your specific rules].

7. User Accounts

If you create an account on our website, you are responsible for maintaining the security of your account and password. You agree to accept responsibility for all activities that occur under your account. We reserve the right to terminate accounts, remove or edit content, or cancel orders at our sole discretion.

8. Limitation of Liability

In no case shall Soulful, our directors, officers, employees, affiliates, agents, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of any of the service or any products procured using the service.

9. Governing Law

These Terms & Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Malaysia.

10. Changes to Terms & Conditions

We can update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

11. Contact Information

Questions about the Terms & Conditions should be sent to us at:

• Email : soulful.global@gmail.com
  Tel : +603-89402621