Privacy Policy

1. Introduction

Welcome to Soulful (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, [Insert Website URL], or make a purchase from us. This policy is designed in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Information We Collect

We collect information that you provide directly to us, as well as data gathered automatically when you interact with our site.

• Personal Identification Information: When you create an account, place an order, or join our loyalty program, we may collect your name, email address, phone number, shipping address, and billing address.

• Payment Information: We use Billplz as our third-party payment gateway to ensure your transactions are safe and secure. When you make a purchase, your payment details (such as credit card numbers or online banking credentials) are transmitted directly to Billplz using encrypted, PCI DSS-compliant secure connections. Soulful does not collect, process, or store your credit card or bank account information on our servers. You may refer to Billplz’s Privacy Policy for more information on how they securely handle your financial data.

• Automated Information: We automatically collect certain information about your device and browsing actions using cookies and similar technologies. This includes your IP address, browser type, operating system, referring URLs, and information about how you navigate our website.

3. How We Use Your Information

We use the data we collect for the following business purposes:

• To Provide Services: To process and fulfill your orders, manage your account, and arrange for shipping and logistics.

• To Improve Customer Experience: To operate and maintain our website, troubleshoot technical issues, and improve our layout and product offerings based on user behavior.

• Marketing and Communications: With your consent, to send you promotional emails, newsletters, updates on your loyalty program tier, and exclusive offers. You may opt out of these communications at any time.

• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance.

4. How We Share Your Information

We do not sell your personal data. We may share your information only in the following circumstances:

• Service Providers: We share data with trusted third-party vendors who assist us in operating our website, processing payments, conducting our marketing campaigns, and delivering packages (e.g., couriers, email service providers, and hosting platforms).

• Legal Compliance: We may disclose your information if required to do so by law, or in response to a valid request by public authorities (e.g., a court or government agency).

• Business Transfers: If Soulful undergoes a merger, acquisition, or asset sale, your personal data may be transferred as part of that business transaction.

5. Data Security

We implement a variety of technical and organizational security measures to maintain the safety of your personal data. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

Under the PDPA, you hold the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.

• Right to Correction: You may request that we correct any inaccurate or incomplete personal data.

• Right to Withdraw Consent: You have the right to withdraw your consent for us to process your data for marketing purposes at any time.

To exercise any of these rights, please contact us using the information provided below.

7. Cookies Policy

Our website uses cookies to distinguish you from other users, enhance your browsing experience, and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Company Name: Maxconnection Cosmetic Sdn Bhd (859833-M)

• Email Address: soulful.global@gmail.com

• Phone Number: +603-89402621

• Mailing Address: Jalan Suria Puchong 2, Puchong Gateway, 47110 Puchong, Selangor